TERMS & CONDITIONS
Please read the following important terms and conditions before you buy anything on our
website and check that they contain everything which you want and nothing that you are not
willing to agree to.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say
that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory
quality. During the expected lifespan of your product you’re entitled to the following:
● up to 30 days: if your goods are faulty, you can get a refund;
● up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most
● up to six years: if the goods do not last a reasonable length of time, you may be entitled to
some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please
visit or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace
the contract below which you should read carefully.
This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
• ‘We’, ‘us’ or ‘our’ means No Fuss Fill Ltd.
• ‘You’ or ‘your’ means the person using our site to buy goods from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
● email firstname.lastname@example.org.
Emails will be responded to on Monday to Friday from 9am to
● telephone on 07973 353309.
Calls will be answered on Monday to Friday from 9am to 5pm.
Who are we?
We are No Fuss Fill Ltd, a company registered in England and Wales with the registration number
Our registered office is at:
The Paddocks, Main Street, Thurlaston, Warwickshire, CV23 9JS
If you buy goods on our site, you agree to be legally bound by this contract. For the
avoidance of doubt, if you do not agree with any of the terms in this contract, you will not be allowed
to buy any goods.
1.1 You may only buy goods from our site for non-business reasons.
1.2 If you wish to buy any goods from our site for business reasons, please contact us.
1.3 This contract is only available in English. No other languages will apply to this contract.
2 Your privacy and personal data
2.1 Our Privacy Notice is available at
2.2 Your privacy and personal data are important to us. Any personal data that you provide to us
will be dealt with in line with our Privacy Notice, which explains what personal data we collect
from you, how and why we collect, store, use and share such information, your rights in
relation to your personal data and how to contact us and the Information Commissioner’s
Office if you have a query or complaint about the use of your personal data.
3 Ordering goods from us
3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 You place an order on the site by adding items to your cart and then proceeding through our
checkout process. Please read and check your order carefully before submitting it. However,
if you need to correct any errors you can do so before submitting it to us.
3.3 When you place your order at the end of the online checkout process (eg when you click on
the ‘Pay Now’ button), we will acknowledge it by email. This acknowledgment does not,
however, mean that your order has been accepted.
3.4 We may contact you to say that we do not accept your order. This is typically for the following
3.4.1 the goods are unavailable;
3.4.2 we cannot authorise your payment
3.4.3 you are not allowed to buy the goods from us;
3.4.4 there has been a mistake on the pricing or description of the goods.
3.5 We will only accept your order when we email you to confirm this (Confirmation Email). At
3.5.1 a legally binding contract will be in place between you and us; and
3.5.2 we will dispatch the goods to you.
3.6 If you are under the age of 18 you may not buy any goods from the site
4 Right to cancel
4.1 You have the right to cancel this contract within 14 days without giving any reason.
4.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third
party other than the carrier and indicated by you acquires, physical possession of the goods.
4.3 In the case of a contract relating to multiple goods ordered by you in one order and delivered
separately on which you acquire, or a third party other than the carrier and indicated by you
acquires, physical possession of the last good.
4.4 To exercise the right to cancel, you must inform us of your decision to cancel this contract by
a clear statement (eg by email or by using the ‘Contact Us’ form) using the contact details at
the top of this contract.
4.5 You may use the model cancellation form available here [ model cancellation form], but
it is not obligatory. If you use this option, we will communicate to you an acknowledgement of
receipt of such a cancellation by email) without delay.
4.6 To meet the cancellation deadline, it is sufficient for you to send your communication
concerning your exercise of the right to cancel before the cancellation period has expired.
5 Effects of cancellation
5.1 If you cancel this contract, we will reimburse to you all payments received from you, including
the costs of delivery (except for the supplementary costs arising if you chose a type of
delivery other than the least expensive type of standard delivery offered by us).
5.2 We may make a deduction from the reimbursement for loss in value of any goods supplied if
the loss is the result of unnecessary handling by you.
5.3 We will make the reimbursement without undue delay, and not later than:
5.3.1 14 days after the day we received back from you any goods supplied; or
5.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the
5.3.3 if there were no goods supplied, 14 days after the day on which we are informed
about your decision to cancel this contract.
5.4 We will make the reimbursement using the same means of payment as you used for the initial
transaction, unless you have expressly agreed otherwise; in any event, you will not incur any
fees as a result of the reimbursement.
5.5 We may withhold reimbursement until we have received the goods back or you have supplied
evidence of having sent back the goods, whichever is the earliest.
5.6 If you have received goods:
5.6.1 you shall send back the goods without undue delay and in any event not later than 14
days from the day on which you communicate your cancellation from this contract to
us. The deadline is met if you send back the goods before the period of 14 days has
5.6.2 we will bear the cost of returning the goods if they are faulty and refund this amount
back to your payment card.
5.6.3 you will have to bear the direct cost of returning the goods if they are not faulty.
5.6.4 you are only liable for any diminished value of the goods resulting from the handling
other than what is necessary to establish the nature, characteristics and functioning
of the goods.
6 Delivery and Payment
6.1 We use Royal Mail to deliver our goods and the delivery will take 3 business days.
6.2 Your delivery options are:
6.2.1 For orders up to and including £39.99, the cost of the delivery is £4.50 (signed and
6.2.2 For orders of £40 and over, the delivery is £4.50 (signed and tracked service)
6.3 The estimated date and for delivery of the goods is set out in the Shipping confirmation (see
6.4 If something happens which:
6.4.1 is outside of our control; and
6.4.2 affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
6.5 Delivery of the goods will take place when we deliver them to the address that you gave to us.
6.6 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
6.6.1 let you know;
6.6.2 cancel your order; and
6.6.3 give you a refund.
6.7 You are responsible for the goods when delivery has taken place. In other words, the risk in
the goods passes to you when you take possession of the goods.
6.8 We do not make deliveries to any addresses outside of the UK
6.9 We may deliver your goods in instalments and your Confirmation Email will advise you if this
is the case.
6.10 We accept the following credit cards and debit cards: Visa, Mastercard, Discover, AMEX,
CUP, JCB and Maestro.
6.11 We will do all that we reasonably can to ensure that all of the information you give us when
paying for the goods is secure by using an encrypted secure payment mechanism. However,
in the absence of negligence on our part, any failure by us to comply with this contract or our
Privacy Notice (see clause 3) or breach by us of our duties under applicable laws we will not
be legally responsible to you for any loss that you may suffer if a third party gains
unauthorised access to any information that you give us.
6.12 Your credit card or debit card will only be charged when the goods are dispatched.
6.13 All payments by credit card or debit card need to be authorised by the relevant card issuer.
We may also need to use extra security steps via:
6.13.1 Verified by Visa;
6.13.2 Mastercard®SecureCodeTM; or
6.13.3 American Express SafeKey.
6.14 If your payment is not received by us and you have already received the goods, you:
6.14.1 must pay for such goods within 14 days; or
6.14.2 must return them to us as soon as possible. If so, you must keep the goods in your
possession, take reasonable care of them (including ensuring that you follow any
instructions or manuals given with the goods) and not use them before you return
them to us.
6.15 If you do not return any goods (such as where you have not paid for them) we may collect the
goods from you at your expense. We will try to contact you to let you know if we intend to do
6.16 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’
period under clauses 5 and 6.
6.17 The price of the goods:
6.17.1 is in pounds sterling (£)(GBP);
6.17.2 includes VAT at the applicable rate; and
6.17.3 does not include the cost of delivering the goods (for delivery options and costs, see
7 Nature of the goods
7.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory
rights’), for example, the goods:
7.1.1 are of satisfactory quality;
7.1.2 are fit for purpose; and
7.1.3 match the description, sample or model.
7.2 We must provide you with goods that comply with your legal rights.
7.3 The packaging of the goods may be different from that shown on the site.
7.4 While we try to make sure that the colours of our goods are displayed accurately on the site,
the actual colours that you see on your computer may vary depending on the monitor that you
7.5 Any goods sold:
7.5.1 at discount prices;
7.5.2 as remnants; or
7.5.3 as substandard;
will be identified and sold as such. Please check that they are of a satisfactory quality for their
8 Faulty goods
8.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are
set out at the top of this contract. They are a summary of some of your key rights. For more
detailed information on your rights and what you should expect from us, please:
8.1.1 contact us using the contact details at the top of this page; or
8.1.2 visit the Citizens Advice website or call 03454 04 05 06.
8.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also
known as ‘statutory rights’). You may also have other rights in law.
8.3 Please contact us using the contact details at the top of this page, if you want:
8.3.1 us to repair the goods;
8.3.2 us to replace the goods;
8.3.3 a price reduction; or
8.3.4 to reject the goods and get a refund.
9 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us
under this contract.
10 Limit on our responsibility to you
10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or
personal injury) or arising under applicable laws relating to the protection of your personal
information, we are not legally responsible for any:
10.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed;
(b) that were not caused by any breach on our part;
10.1.2 business losses; and
10.1.3 losses to non-consumers.
11.1 We will try to resolve any disputes with you quickly and efficiently.
11.2 If you are unhappy with:
11.2.1 the goods;
11.2.2 our service to you; or
11.2.3 any other matter,
please contact us as soon as possible.
11.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we
11.3.1 let you know that we cannot settle the dispute with you; and
11.3.2 give you certain information required by law about our alternative dispute resolution
provider. You may also use the online dispute resolution (ODR) platform to resolve
the dispute with us. For more details, please visit the website on the ‘Your Europe’
11.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which
you live will have non-exclusive jurisdiction in relation to this contract.
11.5 The laws of England and Wales will apply to this contract.
12 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.